LAS VEGAS, NEVADA – 15/02/2026 – (SeaPRwire) – As retailers and logistics providers face mounting margin pressure from costly compliance errors, Osa Commerce has introduced a new AI-driven solution aimed at eliminating one of the supply chain’s most persistent profit leaks. At Manifest: The Future of Supply Chain & Logistics conference, the Atlanta-based company announced AI-Powered Retail Compliance, a new capability within its Osa Unified Commerce Platform.
Retail chargebacks—often triggered by routing guide misinterpretations, labeling mistakes, or incorrect EDI configurations—cost the industry more than $5 billion annually. These penalties frequently stem from manual compliance processes that struggle to keep pace with evolving retailer requirements. Osa’s new solution applies agentic AI to automate compliance from initial document ingestion through shipment execution, identifying and resolving errors before products leave the warehouse dock.
For third-party logistics providers (3PLs) and consumer brands, onboarding a new retail trading partner has traditionally been a time-intensive process, often requiring 45 to 60 days. Osa reports that its AI-native compliance capability reduces onboarding timelines to less than 48 hours, enabling companies to expand into new retail channels without proportionally increasing operational overhead.
A Scalable AI Framework for Retail Compliance
The AI-Powered Retail Compliance solution operates on a “Read, Understand, Configure, Execute” model designed to replace fragmented manual oversight with autonomous intelligence.
- Intelligent Document Ingestion: The system processes unstructured compliance documents—including routing guides, PDFs, and email communications—extracting operational requirements with reported accuracy exceeding 95 percent.
- Autonomous Configuration: Based on extracted requirements, the platform automatically generates EDI mappings, GS1-128 shipping labels, and packaging configurations to ensure execution accuracy at the warehouse level.
- Predictive Chargeback Prevention: Powered by a proprietary Compliance Knowledge Graph—a continuously learning database of retailer requirements and historical violation patterns—the system flags potential non-compliance risks prior to shipment, preventing up to 80 percent of avoidable chargebacks.
- Tech-Agnostic Integration: Built as a cloud-native, technology-agnostic layer, the solution integrates with existing warehouse management systems (WMS) and order management systems (OMS), minimizing disruption to established workflows while acting as a profit-protection layer.
Why Agentic AI Now
Padhu Raman, Co-founder, CEO, and CPO of Osa Commerce, noted that retail compliance complexity has outpaced traditional automation tools. According to Raman, evolving retailer guidelines and dynamic supply chain conditions require systems capable of interpreting and acting on requirements autonomously rather than simply following predefined rules.
Jeff Cashman, Board Advisor at Osa Commerce, described the platform as a practical application of agentic AI to a measurable business problem. Instead of functioning as a chatbot or reporting dashboard, the system ingests a retailer’s routing guide and translates it directly into compliant operational workflows within days. For logistics providers absorbing margin losses of one to five percent on non-compliant invoices, the financial impact of accelerated implementation can be realized rapidly.
Availability
The AI-Powered Retail Compliance capability is available as part of the Osa Unified Commerce Platform and can also be deployed within existing enterprise networks. Osa Commerce is showcasing the solution at booth 1253 during Manifest 2026.
About Osa Commerce
Osa Commerce develops AI-powered supply chain orchestration technology designed to help logistics leaders enable scalable growth. Through its Unified Commerce Platform, the company delivers end-to-end network visibility, enterprise connectivity, and e-commerce orchestration across complex supply chain ecosystems.
Focused on resolving data fragmentation across retail and logistics operations, Osa Commerce connects, unifies, and optimizes commerce workflows for retailers, logistics providers, and their customers. Its AI-driven decision intelligence tools are built to help organizations operate one step ahead in an increasingly dynamic retail environment.
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